NanoDetect PRO and NanoView Troubleshooting Guide

Device Not Operating as Expected

If the NanoDetect PRO device is not operating correctly, check the following items in order:

Basic Power & Installation Checks

• Confirm there is an active electrical power supply.
• Verify the power input connection to the device is secure.
• Ensure all wiring connections are correct, secure, and properly tightened.
• Reconnect any loose or disconnected wires as needed.

Network & System Status Checks

• Confirm the device status using the NanoView App or NanoView Dashboard.
• Verify the Wi-Fi network is operational and accessible.
• Ensure the device is installed in a location protected from water exposure or splashing.

Maintenance & Environmental Checks

• Confirm the device has been cleaned correctly.
• Click to view the Cleaning the NanoDetect PRO guide

**The NanoDetect PRO should be cleaned only with a dry cloth.**
**Do not use liquids, solvents, or aerosol cleaners.**

• If applicable, test dry contact wiring using a multimeter set to continuity mode.

If No Issues Are Found

If the checks above do not resolve the issue:

1. Power cycle the device. Turn the sensor off, wait a few seconds, then turn it back on.
2. Perform a factory reset. Follow the factory reset procedure outlined in the Device Operation Guide.

Note: A factory reset will remove existing configuration and network settings.

PM10 and PM2.5 Readings Appear Inaccurate

If PM10 or PM2.5 readings appear unusually high or low, perform the following checks:

• Inspect the air inlets and outlets, as well as the interior of the device, for dust, debris, or blockage that may affect airflow and sensor accuracy.
• Confirm the cleaning process has been carried out correctly.

** In environments with elevated dust or particulate levels, cleaning may need to be performed more frequently.**

If readings remain inconsistent after these checks, allow the device time to stabilize following cleaning and verify readings again via the NanoView App or Dashboard.

Temperature Measurement Reading Different than Actual Ambient Reading

The temperature measurement should be within a couple of degrees of the ambient temperature. However, the temperature measurement could be affected if:

Higher Temperature:

• The monitor is in direct sunlight,
• the wall the monitor is mounted on is radiating heat, or
• heated ventilation air is blowing onto the monitor.

Lower Temperature:

• The wall the monitor is mounted on is cooler than ambient, or
• Cooled ventilation air is blowing onto the monitor.